October 28, 2026 CGI’s Doug Leal shares his perspective on how AI is accelerating utility modernization – and how utilities can move faster while protecting the reliability, resilience and operational stability customers depend on.
Collections organizations are under pressure to improve performance, control costs, strengthen compliance and respond more quickly to changing customer and business needs. Yet aging, highly customized technology can make even routine change increasingly difficult. Collections modernization creates an opportunity to...
August 25, 2026 Paper cards, predictive dialers, digital channels, agentic AI — collections has come a long way in less than 50 years. In the mid-1980s, paper cards and pens, not computers, were still standard practice for managing debt collections. That may seem...
In this executive viewpoint, you will learn how intelligent decisioning connects internal and external data with governed, explainable decision logic to deliver faster, more accurate outcomes across channels and the customer life cycle.
The utilities sector is currently facing challenges that make reliability more difficult than ever. From extreme weather events to aging infrastructure and cybersecurity threats, utility companies need operational resilience. The good news? With guidance and support from experienced consultants, utility...
January 5, 2026 An intense storm knocks out power lines and water treatment facilities. A cyberattack targets aging distribution infrastructures. A wildfire spreads, putting electric substations and water pumping stations at risk. These aren’t hypothetical risks; they are happening more often and have...
February 20, 2024 The utility industry finds itself at a crossroads, wavering between the immense potential of artificial intelligence (AI) to revolutionize every aspect of energy production and distribution and the weighty concerns of regulations, data security and ethical considerations.