Workforces in the field need intelligent planning tools to support the response and flexibility expected of leading service delivery organizations. CGI OpenGrid Workforce Scheduling Optimization accurately analyzes business volumes and resource requirements critical in meeting the growing demands of a virtual connected workforce.

Key features

  • Highly scalable for small or large mobile workforces
  • Optimization and redistribution of workload based on intelligent business rules, best practices and street-level routing
  • Continuous adjustments of service schedules in real-time
  • Master scheduling for varied business operations within the same organization
  • Best route optimization with turn-by-turn street-level directions
  • User-defined workflow parameters on an organizational level
  • Over-capacity and under-capacity monitoring

Key benefits

  • Centralize scheduling and dispatching operations
  • Reduced under and over staffing for increased productivity
  • Greater customer satisfaction through improved service levels
  • Improved overall reliability and efficiency of the organization
  • Match quality and productivity data with customer service needs
  • Flexibility to replicate, improve, and automate complex scheduling processes
  • Accurate enterprise-wide visibility of workload and availability