Utilities in the U.S.

Engaging with customers was not a priority for utilities in the past because the risk of losing them was low. However, a growing number of progressive utility leaders have a vision of industry transformation and are embracing a more innovative ...

the acceleration of the energy transition and digitalization, coupled with continuous and profound regulatory changes, is altering conventional roles and profiles, causing the business models of traditional incumbents to evolve and transform. This year’s findings reveal that 57% of our ...