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Discover what digital leaders do to accelerate results 

The 2023 CGI Voice of Our Clients presents the findings from our annual one-on-one interviews with 1,764 executives across the industries and geographies we serve. The findings reveal that digitization is driving business model reconfiguration at record levels, with two-thirds of executives saying it has a high impact on their organization, up nearly 10 percentage points over two years.

This year, 92% of clients report that they have a digital strategy in place. The number who say their organization is producing expected results from those strategies, rose to 30%, up from 22% in 2022. These organizations are identified as digital leaders.

highly align business and IT operations to support strategy vs. 34% for digital aspirants*.
have highly agile business models to address digitization and integrate new technology vs. 11% for digital aspirants*.
modernize more applications portfolio vs. 36% for digital aspirants*.
are in progress or have implemented AI vs. 9% for digital aspirants*.
produce results from their data privacy strategy vs. 27% for digital aspirants*.

*digital aspirants are those building or launching digital strategies

Attributes of digital leaders – behind the numbers

Common attributes emerge in examining insights from the 30% of digital leaders producing results for customers and citizens. What's their secret to success? They prioritize these six things:

  1. Strategic alignment between business and IT
  2. Digitization and agility
  3. Modernization and cloud
  4. Cybersecurity and data privacy
  5. Automation and AI
  6. Sustainability
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Actionable insights to improve returns on your IT and business investments

We gather client views on trends affecting their organizations and industries each year. Through CGI's Voice of Our Clients initiative, we analyze these findings to provide actionable insights by industry—based on facts, not hype—to benchmark best practices.

Our benchmarking data comes from a knowledge base reflecting insights from more than 8,000 client conversations across 21 industries in countries representing the majority of the world’s IT spend in all economic sectors. It comprises 1 million data points from our annual discussions with executives, of which 46% are business executives and 54% are IT executives.

Insights you can act on

Our consultants can compare data among peers and across industries and geographies, offering to benchmark an organization's relevant positioning on industry trends, business and IT priorities and investments. Schedule a discussion with our experts to learn more about the latest Voice of Our Clients insights and best practices.

Consult with a CGI expert today.

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