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Discover what digital leaders do to accelerate results

The 2022 CGI Voice of Our Clients presents the findings from our annual one-on-one interviews with nearly 1,700 executives across the industries and geographies we serve. This year 91% of clients report that they have a digital strategy in place. The number who say their organization is producing expected results from those strategies rose to 25%, up from 20% in 2021. Most digital leaders migrate more applications to the cloud and prioritize cybersecurity and automation. As a result, their organizations' financial performance outpaces their less-successful peers.

view sustainability as core to value creation vs. 45% for digital entrants*
align business and IT operations vs. 35% for digital entrants*
modernize more applications vs. 37% for digital entrants*

*digital entrants are those building or launching digital strategies

Attributes of digital leaders – behind the numbers

Common attributes emerge in examining insights from the 25% of digital leaders producing results for customers and citizens. What's the secret to success? They prioritize these 7 things:

  1. Sustainability
  2. Alignment between business and IT
  3. Modernization and cloud
  4. Business agility
  5. Customer experience
  6. Cybersecurity and data privacy
  7. Automation implementation

And, they achieve better financial performance. 

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Actionable insights to improve returns on your IT and business investments

Each year, we gather client views on the trends affecting their organizations and industries. Through CGI's Voice of Our Clients initiative, we analyze these findings to provide actionable insights by industry—based on facts, not hype—to benchmark best practices.

Our benchmarking data comes from a knowledge-base of 8,000 client conversations held in countries representing 68% of the world’s IT spend in all economic sectors. It comprises 1 million data points from our discussions with executives each year, of which 46% are business executives and 54% are IT executives.

Insights you can act on

Our consultants can compare data among peers and across industries and geographies. We offer to benchmark based on these insights on industry trends, cloud usage, IT budget, business and IT alignment, innovation investment, business agility, digital strategies and initiatives, intelligent automation, business and IT priorities, IT human capital, cybersecurity and data privacy. Discover opportunities that build more value in your organization.

Consult with a CGI expert today.

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VOC conversations serve as sounding boards for executives

Vijay Srinivasan, Senior Vice-President, Consulting Services at CGI, shares how the CGI Voice of Our Clients has evolved over the years to become an invaluable sounding board for clients.

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Diversity of insights and perspectives sparks reflection and action

Dilip Bhaskaran Nair shares how Voice of Our Clients is a unique program that helps to derive actionable insights to support clients' strategic priorities and tailor offerings to their specific needs.

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Making sense of changes to strategize for the future

Kathleen Galvin, Vice-President, Consulting Services, shares insights, including how the human side of change continues to remain a top focus as organizations retrench and regroup to navigate uncertain times ahead.

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