Collections organizations are under pressure to improve performance, control costs, strengthen compliance and respond more quickly to changing customer and business needs. Yet aging, highly customized technology can make even routine change increasingly difficult. Collections modernization creates an opportunity to...
Debt management trends: What’s real, what’s hype and what's next
August 25, 2026 Paper cards, predictive dialers, digital channels, agentic AI — collections has come a long way in less than 50 years. In the mid-1980s, paper cards and pens, not computers, were still standard practice for managing debt collections. That may seem...
In this executive viewpoint, you will learn how intelligent decisioning connects internal and external data with governed, explainable decision logic to deliver faster, more accurate outcomes across channels and the customer life cycle.
Growing competition, new technologies and rising customer demands are causing communications service providers (CSPs) to rethink how they do business. Becoming an agile organization is imperative to drive innovation, creativity and speed in this new world. Vidéotron, a leading Canadian...