CGI-Developed Software and technologies

retail cgi retail xp360

Our full-service offerings for the retail and consumer services industries is underpinned by a large portfolio of CGI-developed solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise. Read more about our solutions.

Voice of Our Clients: What retail, consumer and services leaders are acting on now

Insights from 209 client conversations reveal top priorities shaping the industry

Accelerating growth through expansion and modernization

#1
Business growth has emerged as the top business priority

Retail, consumer and services organizations are operating with a pragmatic mindset focused on measurable business outcomes.

Embedding AI in core operations
 

78%
of organizations say AI is a strategic focus

Adoption of AI remains uneven as retail, consumer and services organizations balance investment priorities, operational readiness and implementation complexity.

Modernizing core retail platforms
 

68%
cite modernization, cloud and legacy reduction as IT priorities

Organizations prioritize core application modernization programs to improve scalability, operational efficiency and long-term resilience.

Discover more 2026 Voice of Our Clients insights

+4,300

professionals dedicated to the retail and consumer services industry

5

of the world's top luxury goods brand partner with us

+800

Customer experience management experts

Retail, consumer & services: Retail's Quiet Revolution

The retail industry is navigating a period of rapid change as consumer expectations evolve and AI transforms how products are discovered, recommended and purchased.

Drawing on insights from the 2026 CGI Voice of Our Clients research and industry experience, this Industry Foresights video examines how retailers are modernizing core systems, connecting channels and establishing trusted data foundations that enable intelligent automation and AI-powered personalization. It explores the critical role of data quality, governance and ownership in creating seamless experiences across physical and digital channels.

Building what's next—together—to help retailers create seamless, intelligent and trusted experiences in a world where how people shop increasingly defines who they are.