Assisting a telecom client with public cloud migration to navigate the pandemic and beyondTo adapt to the many impacts of COVID-19, organizations are rethinking how they do business. Many are rapidly adopting new business models, processes and technologies. As their operations evolve, a key concern is reducing the cost of IT infrastructure management, ...
2020 CGI Client Global Insights for CommunicationsAnnually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews ...
Canada’s top telecom providers, serving 23 million wireless subscribers, have chosen CGI for our IT services expertise. Our telecoms and media offerings cover CGI’s end-to-end service offering—including business consulting, systems integration and IT outsourcing services—and include specialized expertise in such areas as enterprise mobile services, M2M, billing, rating and order management, credit and risk management, collections, customer care, order orchestration and provisioning, business intelligence, testing and certification and more.
We’ve built long-term partnerships with Canadian clients, such as Bell Canada, managing their IT environments and introducing new technologies to drive their competiveness, growth and profitability.
CGI offers customer experience monitoring and management solutions that comprehensively manage your customers' cross-channel exposure and interaction with your company's brand, products and services. Our portfolio of IP includes:
Semantic search and discovery
Behavior prediction models
User experience modeling tools and methodologies
Real-time customer experience monitoring
Real time customer identification