Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 87 in-person interviews with communications industry executives to learn more about their top trends and priorities. ...

Canada’s top telecom providers, serving 23 million wireless subscribers, have chosen CGI for our IT services expertise. Our telecoms and media offerings cover CGI’s end-to-end service offering—including business consulting, systems integration and IT outsourcing services—and include specialized expertise in such areas as enterprise mobile services, M2M, billing, rating and order management, credit and risk management, collections, customer care, order orchestration and provisioning, business intelligence, testing and certification and more.

We’ve built long-term partnerships with Canadian clients, such as Bell Canada, managing their IT environments and introducing new technologies to drive their competiveness, growth and profitability.

Communications in canada

Gain market share by creating a superior customer experience

CGI offers customer experience monitoring and management solutions that comprehensively manage your customers' cross-channel exposure and interaction with your company's brand, products and services. Our portfolio of IP includes:

  • Semantic search and discovery

  • Behavior prediction models 

  • User experience modeling tools and methodologies

  • Real-time customer experience monitoring

  • Real time customer identification