Canada’s top telecom providers, serving 23 million wireless subscribers, have chosen CGI for our IT services expertise. Our telecoms and media offerings cover CGI’s end-to-end service offering—including business consulting, systems integration and IT outsourcing services—and include specialized expertise in such areas as enterprise mobile services, M2M, billing, rating and order management, credit and risk management, collections, customer care, order orchestration and provisioning, business intelligence, testing and certification and more.

We’ve built long-term partnerships with Canadian clients, such as Bell Canada, managing their IT environments and introducing new technologies to drive their competiveness, growth and profitability.

Newsroom communications - Open media

Gain market share by creating a superior customer experience

CGI offers customer experience monitoring and management solutions that comprehensively manage your customers' cross-channel exposure and interaction with your company's brand, products and services. Our portfolio of IP includes:

  • Semantic search and discovery

  • Behavior prediction models 

  • User experience modeling tools and methodologies

  • Real-time customer experience monitoring

  • Real time customer identification 

Voice of Our Clients: What communications and media leaders are acting on now

Insights from 93 client conversations reveal top priorities influencing the industry

Digitally re-engineering is accelerating

78%
cite technology and digital acceleration as a top pressure

Communications and media organizations are modernizing platforms, data and operating models to support AI-enabled growth and evolving customer expectations.

AI is scaling into operations

74%
plan to apply AI to core operations

Organizations are embedding AI across operational workflows to improve productivity, accelerate decision-making and unlock measurable business value.

Legacy complexity slows execution

51%
cite legacy systems as a major barrier

Legacy infrastructure and platform fragmentation continue to constrain agility, driving simplification and modernization efforts.