Our findings from more than 1,400 in-person interviews in 2020 with executives around the globe and across the 17 industries we serve, as published in the CGI Client Global Insights, suggest that companies with the closest alignment between their business and IT leadership show markedly better performance in terms of revenue and profitable growth.
Yet, we also recognize that many organizations are searching for defined processes for measuring the satisfaction and alignment of their three IT stakeholders, namely the lines of business leaders, the business executives, and the IT leader.
CGI’s Journey to World-Class IT methodology helps you increase alignment between business and IT, driving forward the governance model and requisite processes that achieve continuous improvement. This methodology is based on our benchmarking data and best practices from decades of successfully delivering enterprise-wide consulting, systems integration and managed IT and business process services. Alignment is measured using the 10 key attributes of a world-class IT organization―one that is client-focused and dedicated to continuous improvement:
To measure the performance and determine the related goals and priorities, the methodology includes IT metrics and a proven continuous improvement process involving the three IT stakeholders. This enables your management to have a laser focus on investment planning and strategy development across all management levels to reach your world-class IT organization goals.
Our approach is complemented with benchmarking capabilities to compare the measurement of your alignment with industry peers, locally and worldwide. As well, it includes a cybersecurity and data privacy external assessment to drive greater awareness of your world-class security level.
From a business perspective, our “Journey to a World-Class IT Organization” methodology: