Journey to a World-Class IT Organization

Our findings from more than 1,550 in-person interviews with executives around the globe and across the 10 industries we serve, as published in the CGI Client Global Insights, suggest that companies with the closest alignment between their business and IT leadership show markedly better performance for their shareholders.

Yet, we also recognize that many organizations are searching for defined processes for measuring the satisfaction and alignment of their three IT stakeholders, namely the lines of business leaders, the business executives, and the IT leader.

CGI’s proprietary “Journey to a World-Class IT organization” methodology helps clients accelerate successful outcomes by identifying, measuring and improving the alignment between the three IT stakeholders. The alignment is measured using the 10 key attributes of a world-class IT organization―one that is client-focused and dedicated to continuous improvement:

Business value

• Services aligned with business requirements
• In-depth knowledge of business domain
• Consistent introduction of innovation
• Secure environment, including data privacy

Technology effectiveness

• Stable IT environment and quality service
• Projects delivered on time, on budget
• In-depth knowledge in IT
• Cost-effective IT services

Human capital

• A strategy to preserve IT knowledge
• IT working environment and culture

To measure the performance and determine the related goals and priorities, the methodology includes IT metrics and a proven continuous improvement process involving the three IT stakeholders. This enables your management to have a laser focus on investment planning and strategy development across all management levels to reach your world-class IT organization goals.

Our approach is complemented with benchmarking capabilities to compare the measurement of your alignment with industry peers, locally and worldwide. As well, it includes a cybersecurity and data privacy external assessment to drive greater awareness of your world-class security level.