Maximising operational efficiencies

Retaining customers and optimising operations is vital for communication service providers (CSPs) to thrive and survive. Reducing OPEX while excelling in customer service and operations must remain a top priority. This calls for process optimisation in many areas of your operations, from customer management, to sales and delivery, to supporting processes such as finance, HR, knowledge management and logistics. It also calls for the continuous in-depth analysis of your business process key performance indicators.

CGI supports CSPs in all aspects of running an efficient and effective enterprise. We offer consulting, systems integration, IT outsourcing (including application management and helpdesk), and business process outsourcing services across a wide range of areas, including:

  • HR (e.g., payroll, talent management, operational HR administration)
  • Sourcing and logistics
  • ERP, including both SAP and Oracle expertise
  • Knowledge management
  • Business intelligence including experience with all leading business intelligence solution suppliers
  • Decision support, using CGI’s patented Strata solution

All of these services are delivered through a flexible, high-quality, cost-effective delivery model based on an optimal blend of onshore, nearshore and offshore options.

Benefits of CGI’s enterprise management services

CGI’s enterprise management services and solutions deliver the following benefits to our clients worldwide:

  • Reduced operational expenditures
  • Optimum result between customer focus, quality and price
  • Operational stability and performance gains
  • 95% on-time, on-budget delivery
  • Scalability based on your operational demands