Accelerating business outcomes for clients through our ecosystem of partners

    In today’s world, collaboration is key to achieving long-term success. We collaborate with our clients and an ecosystem of partners to build a better future for all using advanced technology. Watch our video for examples of great business outcomes we create together.

    As a Salesforce partner, what value do we deliver to clients?

    When it comes to Salesforce solution implementations, CGI’s approach is unique. We put people—users, customers, employees, and partners—at the center. Having the right Salesforce partner and approach helps to ensure you effectively manage change and achieve better adoption and business results.

    We provide tools customized to your needs so that you get the full value from your Salesforce investment. With deep Salesforce expertise across industries, we offer a full range of services, including strategy and consulting, design and implementation, integration, managed services, and accelerators for leveraging the Salesforce platform.
     

    People in an office looking at digital devices
    12+
    years of experience in Salesforce implementations
    10
    Salesforce centers of excellence worldwide
    400+
    Salesforce certified professionals
    27K + 
    users deployed globally
     
    9/10
    client satisfaction rating
    300+
    Salesforce clients

    Healthworker holding tablet device

    Health

    SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. SCP Health leveraged CGI’s Salesforce capabilities to implement a provider contracting workflow and repository to implement streamlined, easily accessible and centralized account plans.

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    Salesforce Consulting & Implementation Services:

    At CGI, we understand that each client is unique and has different customer goals. We bring Salesforce expertise, certified architects, and customer experience know-how to the table to customize and improve the value of Salesforce to the business. Leveraging our consultative approaches and deep expertise, we believe that 80% of this work can be done without any new code.

     

    Human centered design

    Human-Centered Design:

    Transforming into a digital organization is a complex journey for most companies. It’s not always easy, or straightforward. Understanding the customer experience is the ‘secret sauce’ to digital transformation success.

     

    Co-workers reviewing data on tablet

    Salesforce Managed Services:

    Successfully advancing your organization's goals with the Salesforce platform takes strategy, configuration, and development expertise. CGI's certified Salesforce experts deliver support and maintenance services that give your organization the power to leverage Salesforce solutions to the fullest.

     

    government building

    CGI Collections for Government:

    We combine the power of the Salesforce platform with CGI’s 30+ years of collections expertise to deliver a collections solution for state and local government that enables faster time to value with a strong focus on the customer experience.

     

    Manufacturing Robot Arms

    CGI Bolt for Manufacturing:

    For manufacturers, CGI Bolt accelerates the implementation of connected field services with asset intelligence through a Salesforce community portal.

     

    Automation - RPA

    Salesforce Manufacturing Cloud Accelerator:

    This implementation service includes configuration of Manufacturing Cloud core objects, process automation, and ERP integration for customer and product details.

     

    Trusted to deliver complex things well

    Salesforce Configure, Price and Quote (CPQ) Quickstart:

    We implement Salesforce CPQ (configure, price, quote) with a pre-defined scope and deliverables.

     

    CGI member working on laptop at conference table

    Salesforce Field Service Lightning Quickstart:

    We can seamlessly integrate our Quickstart program with any existing Salesforce organization.

     

    blockchain

    CGI Trade360 & Salesforce Blockchain:

    Salesforce Blockchain is a low-code blockchain platform that extends the power of customer relationship management. Designed using the open source technology of Hyperledger Sawtooth and customized for Salesforce Lightning, Salesforce Blockchain helps you build trusted partner networks.

     

    Energy assistance case management

    Energy Assistance Case Management:

    Built on the Salesforce platform, this tool simplifies processes for applying with agencies for local utility financial assistance and maintaining utility service connections.

     

    Cost Optimization

    Utilities Cost Recovery Tracking:

    To assist utilities with cost-recovery tracking, CGI has built a quick-scaling solution to effectively mine and allocate data for pandemic response costs.

    Salesforce Work.com:

    We help our clients rapidly implement and expand Salesforce’s Work.com. Our services include Workplace Command Center, Employee Wellness and Employee Wellness Plus, Training, Location Readiness, and Office Occupancy Training.

     

    Call center

    Intelligent Call Center for Utilities and Retail Energy:

    Our quick-to-market solution, built on the Salesforce Industries Energy and Utilities Cloud, supports the customer service organization with a streamlined call center solution.

     

    Female looking at laptop screen with  email alert flashing up on her screen, email alert with do not read red warning sign on it. Indication of a phishing email scam

    MuleSoft iPaaS and API Solutions:

    We deliver end-to-end services for clients leveraging MuleSoft as a platform.

    Salesforce 2010 partner