Financial assistance programs are providing relief for utility customers impacted by the current global pandemic and economic fallout. Our energy assistance case management solution, built on the Salesforce platform, simplifies the process for customers to apply with agencies for local utility financial assistance and maintain their utility service connection.
Simplifying Cases for Customer Care
While the Low Income Home Energy Assistance Program (LIHEAP) and other state-run programs are not new, the demand for domestic utility financial assistance is on the rise. Utility customer service organizations may not have the right tools in place to promote assistance options for their customers, navigate the various program requirements or handle the increased demand. Our quick-to-market solution, built on the Salesforce platform, provides a single point of tracking and reporting of customer energy assistance requests. Utilities gain valuable insights into the impacts of bad debt on their cost recovery planning.