If you look closely at today’s climate, you’ll see that the digital transformation of the public sector has only become more critical. Between potentially reducing operational costs, meeting the growing expectations of modern citizens, and empowering employees to perform at their best, there are numerous reasons to incorporate and advance government digital transformation into your strategy. Together, we will explore potential paths forward and discuss how digital transformation could improve your accessibility.
What is government digital transformation?
Government digital transformation is described as the ongoing practice of applying modern technology to aspects of government to enhance overall performance. This practice allows different branches of government to improve operations and discover ways to utilize resources more efficiently.
Why is digital transformation critical for the public sector in the digital age?
Digital transformation of the public sector has become increasingly relevant over the last few years. As the world moves toward online systems, it’s imperative that our local and federal government branches keep up. By understanding how to use modernized technology, such as AI, public agencies can eliminate outdated processes, streamline operations and improve user experience.
Top 3 drivers of digital transformation in government
-
Citizen expectations: Citizens have begun to utilize and expect accessible government websites and digital government services. Digital transformation in public entities grows citizen engagement in areas through increased availability of information and services.
-
Improving efficiency and reducing costs: Digital tools streamline traditionally time-consuming workflows. Some systems also allow the automation of manual tasks.
-
Data-driven decision-making: Through the use of cloud-based systems, AI, and additional solutions, federal, state and local governments can have additional data access, allowing them to make more informed decisions based on analytics.
Key challenges for embracing digital transformation in the public sector
As always, you may encounter some form of bureaucratic red tape when trying to implement change. When it comes to digital transformation of the public sector, there are a few main roadblocks.
5 common roadblocks to digital transformation
- Budget limitations
- Minimal resources
- Security availability
- Citizen usage
- Coordination across agencies
What does successful government digital transformation look like?
Discussing digital transformation of the public is one thing—actually seeing it through is another. When government digital transformation is achieved, the process should have increased efficiency, saved costs, improved online engagement and enhanced transparency across the board.
For example, successful initiatives include features such as an easy-to-use digital self-service portal that allows a person to pay a fine or renew a license. The IRS Direct File website is a perfect example of a streamlined process that aids U.S. citizens.
What are the necessary elements of digital transformation for government?
- Leadership: Whether it’s internal or a hired consultant, someone will need to be able to formulate a proper plan for public sector digital transformation to ensue.
- IT systems: Nothing hinders government digital transformation like an outdated system—before plans are put in motion, the internal infrastructure must be updated and developed to support the desired goal.
- Support: Citizen support and team support that provide training and assistance on the use of the new tools.
- Cybersecurity: The security and data privacy of citizens’ information is crucial to the success of the security system, which should address specific government needs and protect against cyber threats.
Steps for implementing digital transformation in the public sector
While steps to government modernization may vary depending on actions already taken within your department, it is recommended to start by defining a clear, shared vision for what the transformation should achieve. Access the existing state of your IT, identify the gaps and set strategic goals that align with the goal.
Next, develop a multi-phased roadmap for your public sector digital transformation. This plan will cover multiple stages, allowing for flexibility and feedback as you proceed. While you’re securing the long-term funding, make sure you’re focusing on the citizens’ needs and evening the playing field for communication.
From there, you can modernize the technology and internal infrastructure. Throughout this process, strive to enhance interoperability by sharing data among all involved parties and factions. As this transition takes place, closely monitor and evaluate your progress to refine your outcome.
3 solutions for government digital transformation
When you use CGI’s consulting services to manage the digital transformation of your public sector, there are multiple well-tested solutions for both state and local government available. The exact tech and processes suggested will depend greatly on your needs.
-
CGI Transcend®
This case management platform is a cloud-native platform designed for Health and Human Services agencies. CGI Transcend is designed to automate manual processes, empower caseworkers with a complete view of every family they assist and connect data across multiple programs. If you’re looking for a platform that integrates seamlessly and accelerates transformation in an approachable way, this is the perfect public sector digital transformation solution.
-
CGI Advantage®
CGI Advantage combines modern tech and built-for-government solutions. As a unified ERP platform, this software solution can aid both state and local governments in managing finance, performance budgeting, procurement, collections and HR. Simply put, this solution focuses on making government operations more efficient while also improving user experience.
-
CGI OverCite™
This comprehensive solution streamlines various processes, including licensing, permitting and inspections, from start to finish. CGI OverCite provides the governmental branch with a secure, configurable platform designed to increase efficiency and improve delivery to interested citizens.
Future trends in government digital transformation
As technology continues to evolve, there is a growing push for governments to provide more digital services. Citizens look to their local, state and federal governments for digital accessibility across all services, from their utilities to permit applications and more. In an age where modernizing government is requested more and more, should it be a main focus within each branch?
Stop waiting—it’s time to act
Government digital transformations are one of CGI’s specialties. Our team of experts possesses the experience and understanding to drive meaningful change in government, whether at the local, state or federal level. Learn more about how to move forward with your CGI government digital transformation. The outcome will astound you.
