Connected assets are revolutionizing service expectations in manufacturing. Manufacturers who invest today in ready-built, mobile and Internet of Things (IoT)-capable service platforms can accelerate their time to market for next-level customer service experiences.
Digital solutions are transforming manufacturing
Optimizing and modernizing are top of mind for manufacturers. For manufacturing executives, optimizing operations remains the number one business priority and goes beyond reducing costs and improving productivity to include increasing agility and speed to market. When it comes to IT priorities, digitalizing processes to reduce operational costs, improve agility and enhance the customer experience remains of top concern in 2018.
Manufacturers who are digitally transforming their service operations to more intimately engage their customers can differentiate themselves. Drivers for digital transformation include:
- Increasing expectations for service experiences
- Real-time interactions that impact the bottom line and brand
- IoT technology that innovates service experiences