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Our quick-to-market solution, built on the Salesforce Industries Energy and Utilities Cloud, supports the customer service organization with a streamlined call center solution. CGI’s Intelligent Call Center solution helps your customer service team work efficiently. The solution supports incoming calls by presenting key customer insights to the customer service team. These insights inform your entire business, helping you serve your customers better than ever. CGI’s unique position of delivering solutions and services for the utilities industry, paired with our extensive Salesforce implementation expertise means our experts can deliver a fully-integrated customer service solution quickly. With the clarity and flexibility of the Salesforce Industries platform, our Intelligent Call Center solution brings a simple user interface and streamlined integration experience for quick results.

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