The digital revolution is transforming retail. The ability to shop anytime, anywhere and across any channel is driving higher customer expectations and an increased need for personalization. Delivering a more seamless customer experience across the omni-channel has become critical.
Through its global Retail and Consumer Services Center of Excellence, CGI is at the forefront of this revolution, helping retail and consumer services organizations offer a seamless, real-time and personalized customer experience.
We have helped 6 of the top grocery chains in Europe build omni-channel environments to improve and enhance the customer experience.