Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers in the U. S. prefer interacting with humans over robots. ...
CGI’s Insights to Action Report presents the global insights and perspectives we gain from listening to our clients, and showcases the innovative work we are doing to support them in becoming digital enterprises.

The digital revolution is transforming retail. The ability to shop anytime, anywhere and across any channel is driving higher customer expectations and an increased need for personalization. Delivering a more seamless customer experience across the omni-channel has become critical.

Through its global Retail and Consumer Services Center of Excellence, CGI is at the forefront of this revolution, helping retail and consumer services organizations offer a seamless, real-time and personalized customer experience.

We have helped 6 of the top grocery chains in Europe build omni-channel environments to improve and enhance the customer experience.