Using the online marketplace to enhance customer experience

The online marketplace provides retailers with an opportunity to strengthen their DNA and offer customers a seamless and complementary product and service offering with limited risk. Assurances for tech products...

Data monetization: driving the new competitive edge in retail

Retailers are fully aware that their future relies largely on their ability to use data efficiently. However, in today’s dynamic and highly competitive retail sector, retailers need to accelerate their...

Modernizing on the front lines: Rebuilding and replatforming legacy applications

According to the CGI Client Global Insights, executives view modernizing their application portfolios as a high priority. In this blog, we share a two-pronged approach for accomplishing this daunting objective...

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

Gianni Rino
Gianni Rino
2019-01-11

Retailers that are thriving in today’s disrupted and highly competitive environment have transformed the role of the brick-and-mortar store to effectively bridge the gap between the physical and digital worlds...

Redefining your customer experience transformation strategy through innovation

Jean Baptiste Branquart
Jean-Baptiste Branquart
2019-01-11

Recent surveys reveal that shoppers still significantly value interaction with a human sales assistant. According to the UPS Pulse of the Online ShopperTM study, almost 3 out of 5 shoppers...

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

Gianni Rino
Gianni Rino
2019-01-11

Retailers that are thriving in today’s disrupted and highly competitive environment have transformed the role of the brick-and-mortar store to effectively bridge the gap between the physical and digital worlds...