From channel to customer: How an omni-channel experience is the key to the retail industry’s successIs the hype around the retail store being dead simply that, hype? Well, maybe. While the current role of the physical store may be dead, its usefulness, convenience and value are not. What is the new brick-and-mortar reality? ...
Connect for Health Colorado consolidates services under expanded CGI contractFairfax, Virginia, August 12, 2015 - CGI helps Colorado Marketplace chart a path to sustainability with call center efficiencies, system upgrades and broker portal development.
The digital revolution is transforming retail. The ability to shop anytime, anywhere and across any channel is driving higher customer expectations and an increased need for personalization. Delivering a more seamless customer experience across the omni-channel has become critical.
Through its global Retail and Consumer Services Center of Excellence, CGI is at the forefront of this revolution, helping retail and consumer services organizations offer a seamless, real-time and personalized customer experience.