CGI’s latest financial consumer survey titled, “Today’s Financial Consumer and the Demand for Value-Added Change,” provides insights into how consumers view their primary financial service providers, along with what they want and expect from their providers in the future. Now in its fifth year, this year’s survey includes the views of 2,507 respondents across 10 countries.
The results of this research clearly shows consumers want banks to continue developing channels that provide the greatest flexibility and ease of use in terms of accessing services and information. At the same time, they are interested in payment types that could have a negative effect on bank revenue because of the relative lack of fees banks can collect for these payment types.
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