The retail and consumer goods industries are operating at the forefront of a digital revolution in an increasingly competitive and complex marketplace. As consumer expectations rapidly evolve, brands are racing to embrace a range of emerging technologies from artificial intelligence (AI)-driven personalisation to seamless, omnichannel customer experiences.
At the heart of this transformation lies an opportunity to blend innovation with intelligence, and technology with trust. Backed by 9,500 industry experts across the globe, we enable clients to drive value, act with purpose and thrive with our proven approach and broad capabilities.
As a trusted partner to global retail leaders, we are positioned to support the shift toward:
- AI-driven customer and business insights
- Frictionless omnichannel experiences
- Data driven strategy and forecasting
- Smart, sustainable supply chains
- Fulfilment through automation and robotics
As disruption reshapes the retail landscape, the opportunity to lead has never been greater. With deep industry expertise, we empower organisations to embrace and lead digital acceleration.
Insights from 209 client conversations reveal top priorities shaping the industry
Accelerating growth through expansion and modernisation
#1Business growth has emerged as the top business priorityRetail, consumer and services organisations are operating with a pragmatic mindset focused on measurable business outcomes.
Embedding AI in core operations
78%of organisations say AI is a strategic focusAdoption of AI remains uneven as retail, consumer and services organisations balance investment priorities, operational readiness and implementation complexity.
Modernising core retail platforms
68%cite modernisation, cloud and legacy reduction as IT prioritiesOrganisations prioritise core application modernisation programs to improve scalability, operational efficiency and long-term resilience.
Our full-service offering is underpinned by a portfolio of CGI-developed retail and consumer services solutions. These software applications, reusable frameworks and delivery methods represent years of investment in capturing our industry and technology expertise.
Through our services and solutions across the retail value chain, we help organisations drive agility, efficiency and differentiation by optimising and modernising systems, enhancing and automating processes, and unlocking the power of data to deliver actionable insight. Our offerings include:
We help increase agility, scalability and resilience with a partnership model for managing your IT services. Our managed IT services are about delivering value, from enhancing the user experience, optimising operations, and reducing costs to embedding security and data privacy. We also assume service risks while adjusting to your evolving priorities and continually find ways to improve productivity.
We provide customer support for your stores’ IT operations services through our global operations centers and preferred third-party providers.
Our services deliver tangible outcomes through e-commerce platforms, optimised websites and user experiences, and enhanced omnichannel experiences. We also provide order management with flexible fulfilment options, cloud solutions to scale, secure transactions and customer support.
We offer a unique combination of business consulting expertise, POS capabilities, and a deep understanding of retail business processes across segments to help you provide a smooth customer experience across touch points and drive sales. We leverage our strong experience integrating a wide range of POS solutions and end-to-end services with our cloud-native CGI Retail Suite components for POS, clienteling, pricing, promotions and order management.
Leveraging our business consulting expertise together with customer data, we help you better understand buying behaviors, identify opportunities to enhance the customer experience, and implement unified commerce platforms to help you improve the customer journey.
Through strong core data management, supported by responsible AI, advanced analytics and intelligent automation, we help you make insight-led decisions and optimise processes to drive profitability. Our capabilities include product and customer data management, marketing automation, pricing and sales, supply chain agility, sustainability and performance efficiency.
We provide end-to-end application and infrastructure modernization and migration services to help you accelerate your digital transformation through cloud services and new technologies, while maximising your legacy IT investments.
We help you leverage real-time visibility and tracking to optimise supply chain operations, design and automate warehouses, optimise logistics routes and inventory, prevent and manage disruptions, and benefit from cloud-based systems to scale.
We help you embed environmental sustainability practices using the power of data and ecosystem collaboration to deliver greater value to your stakeholders. Our offerings include sustainability advisory, ESG data management, sourcing and exchange, circular business design, sustainable IT and energy transition services and solutions.
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Solution-agnostic partnerwith a full range of IT and business consulting |
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Metro market modelensures strong client proximity with full local responsibility |
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Global capabilitieshelp clients transform and thrive in a highly competitive environment |
Global and local alliances
Our alliances with 150+ technology companies enable us to bring our clients the best technology solutions for delivering business outcomes, driving innovation and accelerating growth. We use this ever-evolving network to your advantage, helping you to choose and implement the best solutions and services through our alliances-agnostic approach.
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