CGI’s latest financial consumer survey titled, “Today’s Financial Consumer: Doing the Right Things in the Right Way to Satisfy Changing Expectations,” provides insights into consumer sentiments on key topics such as innovation, satisfaction levels, and service price-mix. It’s based on the views of 2,681 respondents across 11 countries.

Unlike previous years, our latest survey includes a focus on environmental, social, and governance (ESG) progress in retail banking, and the results reveal a growing consumer expectation that banks become more environmentally and socially responsible in areas like sustainable finance and other components related to ESG. In fact, consumers’ heightened awareness of ESG already is reflected in their investment and pension choices, a shift that will motivate banks to accelerate their response.

Now in its 10th year, CGI’s annual financial consumer survey provides key insights on the expectations and mindset of consumers in retail banking. If you would like a free copy of our latest survey, please complete our download form. If you have any questions, contact us at