CGI has been positioned as a “Leader” in the IDC MarketScape for Worldwide AI Services for State and Local Government 2025 Vendor Assessment. We believe the recognition underscores our integrated approach to delivering AI-powered solutions that help government agencies modernize operations while maintaining strict compliance and governance standards.
The assessment highlights CGI’s distinctive strategy of embedding AI directly into our government platforms rather than adding it as an afterthought. This approach, combined with our responsible AI framework, which emphasizes human oversight and regulatory compliance, differentiates us in a market where state and local governments increasingly seek AI solutions that strike a balance between innovation and accountability.
Five key strengths
The IDC MarketScape identified several CGI strengths:
- Government domain expertise. We bring nearly 5 decades of experience, with 500+ ERP implementations, 22 state CGI Advantage® clients, and dedicated solutions purpose-built for fund accounting and human services.
- Responsible AI governance. Our responsible AI framework emphasizes guardrails, not roadblocks, with human-in-the-loop oversight, transparent governance dashboards, and embedded compliance controls.
- Embedded AI. AI is built into all our government platforms—from Samantha (an AI-driven virtual assistant in CGI Advantage) to predictive analytics for fraud detection—reducing reliance on retrofitted or generic models.
- Strategic partnerships. We co-develop with Salesforce, Snowflake, Microsoft Azure, and AWS, aligning product road maps and leveraging platform-native AI (e.g., Salesforce Agentforce, Snowflake ML) for faster delivery.
- Outcome-driven models. We use AI LaunchPad and A3F frameworks to co-create, test, and accelerate adoption. Projects are frequently outcome-based, tying value to measurable ROI (e.g., weeks saved in business intelligence reporting via AskData).
Local presence, global scale
A distinguishing feature of our approach is our "metro market" model, which helps us maintain a distributed presence across more than 80 U.S. locations. With this structure, we can provide localized support to public sector clients while leveraging the resources and capabilities of our global enterprise, including 93,000 consultants and professionals worldwide.
"At CGI, we help governments responsibly harness AI to deliver smarter, more accessible, and efficient public services," said Tim Hurlebaus, President and Chief Operating Officer at CGI. "Our work is focused on helping agencies use AI to enhance decision-making, improve citizen outcomes, and build greater trust in digital government."
Security and compliance at the forefront
For government agencies where security and compliance are paramount concerns, we offer FedRAMP High and GovRAMP-certified solutions, with end-to-end audit readiness and security controls aligned with public sector regulations. This comprehensive approach to governance and security addresses one of the primary concerns state and local governments face when adopting AI technologies.
Responsible, embedded and outcome-driven AI
According to Dave Henderson, Chief Technology Officer at CGI, CGI’s recognition overall reflects the value of bringing together responsible governance, embedded intelligence, and outcome-driven delivery. "By embedding AI responsibly across our business solutions, services, and delivery models, we help agencies not only increase efficiency and compliance but also make data-driven decisions that help innovate and improve services for citizens and communities," he said.
The IDC MarketScape assessment evaluated 18 worldwide AI services providers based on their capabilities in delivering project-oriented services, managed services, and support services for designing, implementing, and operating AI platforms and applications specifically for state and local government agencies.
Learn more about CGI’s state and local government work, as well as our AI capabilities.
SOURCE: IDC MarketScape: Worldwide AI Services for State and Local Government 2025 Vendor Assessment, October 2025, IDC # US53009325.
