Consultant meeting with a client

Delivering efficient, optimal and cost-effective IT services while providing continuous business value to clients is the cornerstone of our client-business-centric IT governance model. This means our model goes beyond traditional approaches to align fully with your business values and objectives.

In a managed services engagement with CGI, our IT governance model ensures you maintain full control of your IT Strategic Function to achieve your business goals and drive investment decisions, while benefitting from CGI’s proven frameworks, tools and processes and extensive global capabilities to perform your IT Execution Function. The model also provides you with an optimal delineation of stakeholder accountabilities, clearly defining decision rights. It includes adaptable, pre-defined processes for effective IT services management and reporting, and supports seamless and effective integration of IT activities among your IT stakeholders. 

We use this model ourselves to manage our own global IT activities across 400 locations worldwide. It is based on the following fundamental principles:

  • Clear delineation of accountabilities among stakeholders to provide an effective management and control structure and eliminate redundancies. 

    • Client Executives: Approves IT strategic plans, investments and funding to address the company’s business priorities.
    • Lines of Business: Defines the client’s business requirements and approves related IT expenditures. 
    • IT Strategic Function: Provides direction and priorities of the client’s IT strategy to ensure alignment of IT with business requirements. 
    • IT Execution Function: Focuses on delivering outcomes. Using our global delivery model, CGI works closely with the IT Strategic Function and Lines of Business to implement, operate, and manage the client’s IT operations. 
  • Well defined, best practice industry processes, including automation, artificial intelligence, and robotics for service delivery across the IT delivery chain—from infrastructure to applications and project delivery services (i.e., ITIL®, SEI-CMMI, COBIT, and ISO). CGI’s IT governance model supports Agile, Waterfall and DevOps methodologies, and client-specific process and tools, as required. 
  • Concise, fact-based reports aligned with business metrics, providing stakeholder teams visibility and supervision over client IT activities. 
  • Organizational and management structure allow for continuous interaction among stakeholders to ensure their ongoing alignment through three governance committees: executive, operations and project. This enables you to remain in control of your IT direction, capital investments, and spending decisions. 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.