2018 CGI Client Global Insights

Trends and priorities across the industries we serve

Each year, CGI meets face-to-face with business and IT leaders to hear the trends affecting their organizations and the implications for their business. These in-depth conversations delve into our clients’ challenges and opportunities, business and IT priorities, and budget and investment plans.

This illustration shares the top three industry trends that are part of the 2018 CGI Client Global Insights.Digital, security and regulatory demands dominate

Across industries, executives we interviewed in 2018 say that becoming more digital, securing data and systems and addressing regulatory compliance are higher priorities this year. Meanwhile, these leaders continue to grapple with fundamental change management as their employees strike a new balance between talent and technology.

Discover the insight

While we note a number of similarities across the industries we serve, we recognize that executives experience transformation in the context of their industry, geography and organizational culture. To dive deeper into these variations, we provide CGI Client Global Insights reports by industry.

We invite you to learn more about the 2018 CGI Client Global Insights reports and how we help clients on their digital journey. Contact us to arrange a personal discussion on these insights.

Capital markets
Growing use of advanced data analytics, automation and new technologies, as well as cybersecurity and business model innovation, are cited by capital markets executives as dominant drivers this year.
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Central and federal government

Central and federal government
Cybersecurity is this year’s top industry trend for central and federal government executives, while IT modernization tops both business and IT priorities.
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Customer expectations in a highly competitive market are driving new strategies and business models needed to stay ahead, according to communications executives.
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Defense, Intelligence and Space Summary

Corporate and transaction banking
Regulation, security, new technology advances, and real-time payments and platforms are cited by corporate and transaction banking executives as dominant drivers this year.
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CGI Client Global Insights - Health

Defense, intelligence and space
Defense, intelligence and space executives cite cybersecurity as the top industry trend, business priority, IT priority, and innovation investment area.
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CGI Client Global Summary - Insurance

Health and life sciences
Patient and customer expectations are driving health and life sciences executives to advance their digital strategies and optimize operations.
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CGI Client Global Insights - Manufacturing

Digital transformation is cited by insurance executives as their top priority to meet the needs of both customers and brokers.
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CGI Client Global Insights - Retail and consumer services

Data is becoming a significant focus to drive new opportunities for manufacturing executives—from supporting real-time decision-making, to collaborating more extensively, to providing more robust cybersecurity.
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Oil and gas
Digitalization, data insights, new operational models, revenue pressures and cybersecurity are cited by oil and gas executives as dominant drivers this year.
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State and Local Government Summary

Retail and consumer services
As customer demands for more seamless and personalized experiences grow, becoming digital organizations to meet their expectations continues to be the main focus for retail and consumer services executives.
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Retail banking
Regulation and security are the dominant drivers for retail banking executives in the face of new regulatory schemes and the move to open banking.
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State, provincial and local government
Transforming the citizen digital experience and integrating cybersecurity are mission‑critical issues cited by state, provincial and local government executives.
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Transportation, post and logistics
As transportation, post and logistics executives seek to improve productivity and customer satisfaction, as well as respond to new, disruptive market players, the need to digitally transform permeates all aspects of the business.
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Utilities executives share that as becoming digital organizations to meet customer expectations accelerates, changing business and operating models have become key to the energy transition.
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