As we mark Mental Well-being Month, this year’s theme, “Stronger together to build what’s next,” reflects a belief that has long guided CGI. Mental well-being is not a standalone initiative. It is part of how we work, how we lead...
Every day, contact centers capture thousands of conversations between customers and agents. These calls contain some of the most valuable—and most honest—signals a business can receive: why customers are frustrated, where friction lives, what they tried before picking up the...
Evolving energy systems and the expanding role of market facilitation The pressure on energy systems is increasingly evident. Rapid electrification, intermittent renewable energy generation, grid congestion and growing expectations around customer participation are all happening in real time. While the...
Discover how we helped a leading U.S. bank activate digital tools across its branch network to unlock branch revenue
In this CGI webcast, Volkswagen Group and Forrester explore MARV1N—a new kind of strategic partnership between Volkswagen Group and CGI that redefines how managed services are delivered.
Why the Chief Security Officer is emerging as a business-critical role across IT and OT For many organizations, security remains a control layer applied after the fact. That model is breaking down. In...
In our latest CGI point of view, we explore how companies and governments can move from effort-based delivery to outcome-based value, while staying focused amid hype and promise to truly turn AI economics into measurable value.
The hidden cost of full Salesforce extracts If you’ve ever tried to extract and keep Salesforce data fresh in an analytics platform, you already know the challenge. Salesforce data changes constantly, business teams expect frequently updated dashboards, and engineers are...
We help NATO use AI and secure communications to accelerate decisions, strengthen collaboration and modernize alliance-wide operations.