CGI Client Global Insights

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Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews...

In 2020, we conducted in-person interviews with 198 client executives across 16 countries, who indicate a continued focus on meeting citizen expectations. Interviews were conducted before and after the pandemic declaration by the World Health Organization (WHO) on March 11...

In 2020, we conducted in-person interviews with 58 client executives across 6 countries, who indicate a continued focus on protecting through cybersecurity. Interviews were conducted before and after the pandemic declaration by the World Health Organization (WHO) on March 11...

In 2019, we conducted in-person interviews with 127 utilities client executives, who cite consumer demands, cybersecurity, optimizing operations, evolving for greater agility, and digital strategies as dominant drivers this year.

In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.

In 2019, we conducted in-person interviews with 152 client executives in state, provincial and local government who report the need to continue to digitize citizen services is reinforced in this year’s top trends and business priorities, supported by the top...

In 2019, we conducted in-person interviews with 75 client executives in communications who report that top of mind for them is meeting customer demands in a highly competitive environment by focusing on digitization, network investment, automation and agile delivery, with...

In 2019, we conducted in-person interviews with 221 client executives in central and federal government who report that becoming a digital organization remains top of mind, cybersecurity continues as a constant factor, and data analytics is the fastest growing area...

In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.