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Child support has evolved from an income support program to an investment in the future of children. CGI has been part of this evolution for more than 25 years. Our approach is founded upon the principle that technology advances can be implemented in tandem with business process improvements. The results are streamlined operations, more timely data and the agility to adapt to changing requirements – all of which helps states to better serve children and families.

Child support payments are important to the well-being and success of more than 22 million children in the United States. To help agencies increase the effectiveness of their child support programs, CGI provides full life cycle systems development, integration services and business process improvement services.

Examples of CGI’s Child Support program support include:

  • Ohio Child Support Systems Applications. CGI is the prime contractor for the Ohio Department of Job and Family Services (ODJFS) to enhance and maintain Ohio’s Child Support Systems Applications, including the Support Enforcement Tracking System (SETS). CGI helped develop SETS, a centralized online, real-time system serving all 88 county child support enforcement agencies in Ohio.
  • California Child Support Automation System (CCSAS). CGI served as implementation lead for the nation’s largest automated child support system. CGI successfully converted county data, transitioned 10,000 users from 58 local agencies and led business process reengineering to increase performance, casework efficiency and effectiveness and quality of delivered services.
  • Louisiana Department of Children and Family Services. CGI provided project management, requirements, design documentation, change readiness, training, testing and technical support for Common Access Front End (CAFÉ), which provides citizen-facing views of information and services for multiple state programs, including child support enforcement, child care assistance, SNAP, Kinship Care Subsidy Program and Family Independent Temporary Assistance Program.

CGI helps human services agencies achieve their objectives to create safer environments for children, accelerate self-sufficiency and build stronger communities.