State and local health and human services

Learning from the past: What previous experiences can teach us about crisis management in a time of uncertainty

Public sector leaders from around the world are getting a crash course in governing in the midst of a global crisis. The COVID-19 pandemic is a public health emergency that has resulted in an economic downturn that ultimately will reach ...

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CGI3R

Core principles for public sector crisis management and recovery

For a number of years, states have been moving toward a model where technology acts as an enabler, not a driver, of business needs. In this current environment, it is important that agencies clearly define their requirements and understand the ...

Transformation without the trauma

Big bang approaches to modernizing complex health and human services systems have been risky and costly propositions. Flexible, incremental approaches using modular components not only reduce risk but are more adaptable to change and can deliver earlier benefits.

CGI’s ModernSI approach provides not only for effective program management and governance of HHS IT projects, but also the critical work of data integration in an era of modular and agile deployments. We use leading-edge project management and systems integration tools and techniques to help clients achieve their transformation, compliance and service delivery goals.

As a solution independent integrator, CGI works with leading technologies, platforms and approaches, including COTS and framework products. This allows us to deliver practical innovation and best-fit solutions for each client organization.

Key capabilities

Enterprise program management office for large integration projects
Modular, incremental modernization approach for complex systems
Tested approach and tools to help government move toward agile development
Business process management for applications on client premises or in the cloud
Master data management and analytics to support customer-centric services
Child welfare system and child support enforcement expertise and partnerships
Patient-centered care management for healthcare delivery services
Customer service technologies, such as CGI Atlas360, and portal development that focus on self-help to reduce call center volumes and shorten average hold times for citizen services