Adult and child on a tablet

Virginia Department of Social Services to leverage CGI Transcend™ to improve outcomes for children and families

CGI’s expertise is helping Virginia drive critical innovation in health and human services and improve outcomes for children and families across the Commonwealth. Virginia families participating in child support programs will soon experience innovative and user-friendly technology with simplified processes, streamlined sign-up forms, and automated entry designed to expedite timelines for receiving support.

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Empowering case workers with efficient, data-driven, child support solutions

Across the country states are grappling with inflexible legacy systems that rely heavily on manual processes, making it impossible to efficiently deliver quality child support services, including financial and medical support. CGI’s child support and technology experts have built solutions that empower child support case workers to deliver services efficiently to the children and families who need them most. 

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million cases managed
years engaged with states on child support programs
collected and distributed to families

Delivering high-quality, modern child support solutions 

CGI's child support solutions are built using modern, cloud-based technology platforms that are easily configured and can be implemented more quickly than transfer or custom-built solutions. Additionally, CGI has embedded robust and flexible analytic capabilities in our child support solutions as we know that easy access to high-quality data is critical to empower child support caseworkers to deliver high-quality services.

Configure-first approach

A configuration-first approach allows the state's child support program experts to make changes that keep the system functionality current without the need of CGI or professional developers, resulting in a lower maintenance cost.

Automate the mundane

Our solutions have the ability to configure multiple workflows and focus on intelligent automation which eliminates mundane tasks while supporting the equitable treatment of citizens.

Embedded analytics

Analytics are integrated into the core solution, allowing users to take advantage of data insights that can be leveraged to guide workflow or call attention to non-policy conforming behaviors.

Mobile friendly

Mobile-friendly design that facilitates robust communications among child support case workers, parents, and employers.


Ready to connect with our child support services team?

With over forty years of experience working with state and local government, we are confident that CGI is the right partner for you. Learn more about how we work with child support agencies to transform operations, improve process and enhance the citizen experience.