We met with 75 health executives to understand their top priorities and how they are preparing for and adapting to key trends shaping their organizations. This year, executives are prioritizing:

  • Digitization and digital transformation to improve patient and business outcomes.
  • Reducing costs and optimizing business operations.
  • Driving modernization of IT with new and innovative technology, including automation.
health professional analyzing data

Health organizations increasingly pursue AI use cases.

are exploring GenAI use cases for optimizing business operations
cite AI as the top innovation priority over the next 3 years
are already implementing traditional AI, (up 6pp YoY)


  • Continued focus on legacy challenges and modernization
    85% say legacy systems impact implementation of their digitization strategy.
  • Impacts of value chain reconfiguration lead to shifting business priorities
    59% say a reconfigured business value chain has highly impacted their organization.
  • Mature data and agile business models are keys to digital strategy success
    28% have a mature strategy to leverage data to achieve business model resiliency.


Healthcare worker shows patient data on tablet

Organizations generating expected results from their digitization strategies—the digital leaders—share common attributes that enable them to accelerate outcomes compared to others. For example, in the health sector, digital leaders:

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Are less challenged by legacy systems


vs. industry average

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Extend data protection strategy to ecosystem


vs. industry average

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Have highly agile business models


vs. industry average

pp = percentage points


Enhance care with digital transformation: Improve workflow and resource allocation with tailored solutions.


Leverage AI-driven decision support: Improve diagnosis accuracy, treatment plans and patient outcomes.


Ensure robust cybersecurity: Safeguard sensitive patient information and ensure regulatory compliance.


Automate to streamline operations: Reduce administrative tasks, optimize resources, and improve efficiency.


Focus on data-driven insights for value-based care: Track outcomes and quality metrics to demonstrate value.


Build a resilient supply chain for patient care: Ensure access to medical supplies and medications.

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At CGI, we help health and care organizations advance their digital transformation and optimize operations to improve patient care and outcomes. Learn more about:


Health analytics   Strategic alignment   Artificial intelligence   Cybersecurity   Supply chain consulting