FAIRFAX, VA , le 16 oct. 2017 - CGI (NYSE: GIB) (TSX: GIB. A) a annoncé le renouvellement d'un contrat d'une durée de base d'un an assorti de quatre options de renouvellement et d'un plafond potentiel de ...
Lyon (France), 31 Mai 2017 - CGI a ouvert un nouveau centre mondial d’excellence à Lyon, en France afin d’aider nos clients de partout dans le monde à transformer leur chaîne d’approvisionnement et leur écosystème grâce à des technologies numériques de pointe.

Your digital BPS partner of choice

CGI serves as a scalable partner that is expert at helping you move beyond cost efficiencies to an improved customer experience—an expert that provides proactive advice, deep analytics for customer insights, intelligent automation processes and technologies, and multi-channel capabilities to serve your customers at any time from any device. Our representative services include:

  • Collections and billing

  • Customer care

  • Enterprise functions support (HR, finance, sales, facilities)

  • IT help desk (desktop, infrastructure, application support)

  • Quality, compliance and analysis

  • Sales enrollment, order processing and provisioning

  • Servicing, complaints and retention

  • Vendor, employee and customer help desk

client global insights

Our digital BPS approach enables organizations to predict customer needs and provide proactive resolutions, automate transactions, and deliver high-touch, high-value transactions. We leverage our deep expertise in:

 

In 2017, CGI’s UK-based Service Desk was awarded the 5-Star SDI accreditation. CGI is the only organization in the world to have achieved this standard for five consecutive years.

 

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