Global capability centers (GCC)

Collaborating as a trusted GCC partner

We partner with clients to design, build and run high-performance global capability centers (GCCs) that deliver expected outcomes. We help them choose the right GCC model, design and outfit facilities, set up IT infrastructure and operations, transfer services, enable scalability, and establish shared services and governance.

Comprehensive GCC services

We deliver a wide range of GCC consulting, design, implementation, and management services, including change management, that provide clients everything they need for optimal GCC setup and operations.

Expedited and agile setup and scalability

Our industry and technology expertise, ready-to-use frameworks, processes and tools, dedicated infrastructure and facilities, advanced technology solutions, global alliances relationships, and experienced talent enable clients to quickly and agilely ramp up and scale their GCCs with minimal risk. We also draw upon our deep legal, tax, and regulatory expertise in managing centers in various GCC locations to support optimal setup and ongoing compliance.

Best practice governance

As a trusted GCC partner, our proven governance processes support smooth setup and management, knowledge transfer, operational scaling, change management, and risk mitigation. They include robust KPIs and metrics that drive accountability, transparency, high-quality delivery, and continuous improvement.

Highly skilled and experienced talent

In a hyper-competitive market for top talent, we provide our GCC clients with access to highly skilled and experienced talent through a vast global and local talent network. We also help them address their own talent acquisition, development, and retention challenges, building a strong employee value proposition. The result is a team of professionals who are culturally aligned and outcomes focused in providing day-to-day managed services support and advanced, transformational work focused on innovative, high-impact projects.

Commitment, shared values, and trust

Our GCC approach goes beyond mere implementation. We forge long-term GCC partnerships built on commitment, shared values, and trust. We know our clients’ businesses and guide them at every stage of their GCC journey.