Information Services Group (ISG) recognized CGI as a Leader in the Design and Setup quadrant and a Rising Star in the Optimization and Enhancement quadrant.

This recognition reflects our ability to help organizations design, establish and evolve AI-enabled GCCs that align closely with enterprise priorities, operating models and long-term transformation goals.

ISG GCC Services design and setup quadarant

ISG’s assessment underscores our integrated approach, combining disciplined governance, proximity-led global delivery and AI-enabled operations to help enterprises scale efficiently while maintaining quality, compliance and operational stability. As organizations increasingly view GCCs as strategic innovation hubs rather than delivery centers alone, our ability to combine execution rigor with transformation expertise differentiates us in a rapidly evolving market.

Key strengths highlighted by ISG

Features distinguishing CGI in the GCC services market include:

  • End-to-end GCC lifecycle expertise: We support enterprises across the full GCC lifecycle, from strategy and design to setup, scale and transformation, helping accelerate decision-making while reducing setup complexity.

  • Disciplined governance frameworks: Our delivery approach incorporates standardized templates, metrics, service-level agreements (SLAs) and playbooks that bring consistency, transparency and operational rigor to complex transformations.
  • Flexible engagement models: We offer adaptable structures, including build-operate-transfer (BOT) and joint venture (JV) models, enabling clients to scale operations in line with their business objectives and risk profiles.
  • AI-enabled operating foundations: We embed AI-ready operating models and enterprise integration capabilities from the outset, helping organizations establish GCCs built for long-term innovation and business value.
  • Long-standing client relationships: Our trusted partnerships, many spanning 20 to 30 years, reflect our ability to deliver sustained value and evolve alongside client transformation priorities.

Proximity-led delivery with global scale

Our proximity-led delivery model brings together deep client relationships, local market understanding and global delivery capabilities. This approach helps align operations more closely with enterprise priorities while delivering measurable outcomes at scale.

“CGI combines long-standing enterprise trust, disciplined governance frameworks and flexible BOT/JV models to deliver large-scale GCC setups with speed and structural integrity, positioning centers for sustainable transformation from day one,” said Gaurang Pagdi, Lead Analyst, ISG Provider Lens®.

Helping clients achieve measurable outcomes

Our growing GCC business reflects the scale and maturity of our capabilities:

100+
GCC-based transformation projects delivered
1,000+
core team members focused on our GCC business
10,000+
consultants hired or deployed for clients
200+
IP-based business solutions
20+
GCC industry blueprints

Over the past three years, our GCC business grew by more than 50%, supported by a dedicated service offering, specialized sales teams and a global network of more than 1000 CGI consultants.

Enabling AI-powered end-to-end transformation

The report also recognized our growing capabilities in GCC optimization and enhancement, highlighting our ability to:

  • Operationalize marquee GCCs at scale
  • Manage regulatory compliance, complex pricing models and accelerated hiring pipelines
  • Embed governance, risk management and AI-ready operating foundations from day one

“By combining managed services rigor, AI-first platforms and domain-led transformation programs, CGI helps mature GCCs shift from staff augmentation to outcome-driven innovation centers that deliver measurable enterprise impact,” added Pagdi.

We support end-to-end transformation through:

  • AI-augmented delivery processes, including our AI-powered CGI DigiOps
  • Industry-specific solutions and outcome-based delivery models
  • A strong ecosystem of over 150 alliance partners supporting innovation-led results

“CGI’s recognition as a leader by ISG reflects our ability to deliver end-to-end GCC capabilities that help clients move beyond traditional execution to build AI-powered, value-driven innovation hubs,” said Gopal Chhetri, CGI Senior Vice-President and GCC Business Leader, Asia Pacific Global Delivery Centers of Excellence.

A trusted partner for GCC transformation

This recognition reinforces our position as a trusted global partner for GCC set-up & transformation. By bringing together disciplined governance, proximity-led global delivery, AI-enabled operations and a strong partner ecosystem, we help organizations build GCCs that do more than scale. They become drivers of enterprise value and operational resilience, with the capacity to keep evolving.