We conducted 200 in-person interviews with banking clients—including capital market, retail banking, and corporate and transaction banking organizations—to hear more about their top trends and priorities.

Sell-side capital market firms are undergoing radical change. Key challenges, including increasing return on equity, complying with tighter regulation, dealing with new technologies, and improving cost-to-income ratios, are motivating firms to embrace new business models. For many sell-side firms, legacy operations are no longer a competitive differentiator, but rather a cost burden. Across the market, there is a major move to standardize business processes, adopt standardized platforms and move to a consumption model for technology and operations.

Sell-side players see highly streamlined and automated capabilities as a lever to reduce operating costs by up to 40%. With technology no longer viewed as something unique to a particular firm, shared service models addressing non-differentiated processes, both within and among firms, are being explored. CGI helps leading market players simplify and modernize complex application landscapes while helping them adopt industrialized IT management practices.