A Nordic grocery retailer operating around 500 stores wanted to evaluate a new nationwide distribution setup for store replenishment and e-commerce operations, including home delivery and click-and-collect.
From smart meter data to smarter grid operations Every day, utilities collect large volumes of data from advanced metering infrastructure (AMI), capturing detailed information on consumption patterns, voltage performance and asset behavior across the grid. This data has the potential...
Airlines operate in highly dynamic environments where timely and accurate information is critical to safe and efficient flight operations. Across the aviation ecosystem, large volumes of mission-critical data are continuously generated and shared to support safety, compliance and coordination. While...
For many infrastructure and operations teams, incident management remains a reactive process. Tickets are reviewed, prioritized and resolved one at a time, often under pressure and with limited context. While most organizations have mature ticketing systems in place, they still...
As we mark Mental Well-being Month, this year’s theme, “Stronger together to build what’s next,” reflects a belief that has long guided CGI. Mental well-being is not a standalone initiative. It is part of how we work, how we lead...
Every day, contact centers capture thousands of conversations between customers and agents. These calls contain some of the most valuable—and most honest—signals a business can receive: why customers are frustrated, where friction lives, what they tried before picking up the...
Evolving energy systems and the expanding role of market facilitation The pressure on energy systems is increasingly evident. Rapid electrification, intermittent renewable energy generation, grid congestion and growing expectations around customer participation are all happening in real time. While the...
Discover how we helped a leading U.S. bank activate digital tools across its branch network to unlock branch revenue
Across the global insurance landscape, leaders are confronting a pivotal challenge: turning AI from a series of experiments into a scalable force that delivers enterprise-wide impact. Momentum is clearly building. AI investment is accelerating across industries and insurers are among...