Enterprises and government agencies are faced with increasing opportunities and demand for digital customer engagement. By leveraging the market-leading Salesforce customer relationship management (CRM) platform, organizations can quickly achieve quality, efficiency, and scalability in innovative customer management. Customer success depends...
The digital economy is a constant driver of innovation, fueling evolving business models, products, and services. Underpinning this digital world is the rapid movement to the cloud and a vast explosion of data, which organizations must manage and leverage effectively...
The current global pandemic is impacting regulated utilities in unprecedented ways. With economic fallout and stay-at-home orders, previously approved utility rate structures are no longer holding in the current market. To assist utilities with cost recovery tracking, CGI has built...
Financial assistance programs are providing relief for utility customers impacted by the current global pandemic and economic fallout. Our energy assistance case management solution, built on the Salesforce platform, simplifies the process for customers to apply with agencies for local...