Enterprises and government agencies are faced with increasing opportunities and demand for digital customer engagement. By leveraging the market-leading Salesforce customer relationship management (CRM) platform, organizations can quickly achieve quality, efficiency and scalability in innovative customer management. Customer success ...
Developing successful Industry 4. 0 solutions requires a structured, holistic approach that focuses on increasing business value and reducing business risks.

With the Salesforce platform, CGI delivers digital platform solutions to optimize your customer’s experience. Having the right Salesforce partner makes a difference in how organizations manage change and achieve better adoption and business results. When it comes to Salesforce implementation, CGI’s approach is unique. We put people—users, customers, employees and partners— at the center. We help organizations succeed in adoption by providing tools customized to their needs so our clients get full value from their Salesforce investment.

    digital engagement

    Our solutions include:

    • Strategy – Our industry expertise and advisory services identify opportunities to transform the way you do business
    • Design – Our human-centered approach to design aligns business requirements with engaging customer experiences
    • Implementation – We use agile methods to develop new business and customer experiences that utilize best practice approaches for a clean Salesforce environment
    • Integration – We migrate services, harness data, and integrate with other applications and investments for seamless delivery of services
    • Change Management – Our methodology helps maximize Salesforce solutions with team culture, adoption and agile change management approaches that enable continuous improvement to customer experience
    • Managed services – We can deliver service management, system administration, and ongoing operational support of Salesforce solutions

    Manufacturers who are digitally transforming their service operations to more intimately engage their customers can differentiate themselves. Drivers for digital transformation include:

    • Increasing expectations for service experiences
    • Real-time interactions that impact the bottom line and brand
    • IoT technology that innovates service experiences

    Using the Lightning Bolt capabilities in Salesforce, we create a responsively designed service experience that provides your customers with real-time access to the status of their assets and streamlined collaboration with service teams. 150+ Lightning components are behind this solution to accelerate additional use cases.

    Learn more about CGI’s manufacturing capabilities here.

    Download CGI Bolt for Manufacturing