As a Salesforce partner, what value do we deliver to clients?

When it comes to Salesforce solution implementations, CGI’s approach is unique. We put people—users, customers, employees, and partners—at the center. Having the right Salesforce partner and approach helps to ensure you effectively manage change and achieve better adoption and business results.

We provide tools customized to your needs so that you get the full value from your Salesforce investment. With deep Salesforce expertise across industries, we offer a full range of services, including strategy and consulting, design and implementation, integration, managed services, and accelerators for leveraging the Salesforce platform.

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years of experience in Salesforce implementations
Salesforce centers of excellence worldwide
Salesforce certified professionals
users deployed globally
client satisfaction rating
Salesforce clients

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SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. SCP Health leveraged CGI’s Salesforce capabilities to implement a provider contracting workflow and repository to implement streamlined, easily accessible and centralized account plans.

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Salesforce consulting and implementation services

At CGI, we understand that each client is unique and has different customer goals. We bring Salesforce expertise, certified architects, and customer experience know-how to the table to customize and improve the value of Salesforce to the business. Leveraging our consultative approaches and deep expertise, we believe that 80% of this work can be done without any new code.

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Human-centered design

Transforming into a digital organization is a complex journey for most companies. It’s not always easy, or straightforward. Understanding the customer experience is the ‘secret sauce’ to digital transformation success.

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Salesforce managed services

Successfully advancing your organization's goals with the Salesforce platform takes strategy, configuration, and development expertise. CGI's certified Salesforce experts deliver support and maintenance services that give your organization the power to leverage Salesforce solutions to the fullest.

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CGI Collections for Government

We combine the power of the Salesforce platform with CGI’s 30+ years of collections expertise to deliver a collections solution for state and local government that enables faster time to value with a strong focus on the customer experience.

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CGI Bolt for Manufacturing

For manufacturers, CGI Bolt accelerates the implementation of connected field services with asset intelligence through a Salesforce community portal.

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Salesforce Manufacturing Cloud Accelerator

This implementation service includes configuration of Manufacturing Cloud core objects, process automation, and ERP integration for customer and product details.

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Salesforce Configure, Price and Quote (CPQ) Quickstart

We implement Salesforce CPQ (configure, price, quote) with a pre-defined scope and deliverables.

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Salesforce Field Service Lightning Quickstart

We can seamlessly integrate our Quickstart program with any existing Salesforce organization.

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CGI Trade360 and Salesforce Blockchain

Salesforce Blockchain is a low-code blockchain platform that extends the power of customer relationship management. Designed using the open source technology of Hyperledger Sawtooth and customized for Salesforce Lightning, Salesforce Blockchain helps you build trusted partner networks.

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The future of Energy Services: time for a step-change in data use for customer experience

Energy assistance case management

Built on the Salesforce platform, this tool simplifies processes for applying with agencies for local utility financial assistance and maintaining utility service connections.

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It Cost Optimization

Utilities cost recovery tracking

To assist utilities with cost-recovery tracking, CGI has built a quick-scaling solution to effectively mine and allocate data for pandemic response costs.

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We help our clients rapidly implement and expand Salesforce’s Our services include Workplace Command Center, Employee Wellness and Employee Wellness Plus, Training, Location Readiness, and Office Occupancy Training.

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Intelligent call center for utilities and retail energy

Our quick-to-market solution, built on the Salesforce Industries Energy and Utilities Cloud, supports the customer service organization with a streamlined call center solution.

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MuleSoft iPaaS and API solutions

We deliver end-to-end services for clients leveraging MuleSoft as a platform.

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Salesforce Energy and Utilities Cloud Accelerator

Our Salesforce Energy and Utilities Cloud accelerator helps your organization work efficiently. Whether it’s managing incoming calls, contract negotiations or accounts, you get key customer insights and transformative processes that help you serve your customers better than ever.

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