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To be fair, there are plenty of i’s in agile: innovation, intelligence (human and artificial) and iterations, to name a few. But the contributions of the individuals on a project...

In my last blog, I wrote about the Public Sector ERP “Era of Cool.” It is incredibly fun to discuss what has now become the art of the probable as...

Sourcing funds for initiatives is often a challenge for government. While the desire for citizen services continually grows, the appetite for new taxes and other sources of revenue can draw...

In a way, you could say my journey to a new career at CGI took nearly 18 years. It started on a beautiful September Tuesday morning in Manhattan in 2001—a...

That’s right, I said it: Public sector enterprise resource planning is cool. But, don’t just take my word for it, ask my wife. Fifteen years ago, hearing me talk about...

How data improves public housing administration

Panos Kyrpianou Panos Kyprianou

2019-08-01

Affordable housing programs help millions of Americans keep a roof over their heads. Effective administration of these housing programs relies on gathering and analyzing a wide range of data from...

Should you be worried about missing out? Six key principles that can help relieve a government CIO’s FOMO

Peter Kelly Peter Kelly

2018-09-19

With ever-changing leadership techniques, delivery methodologies, and technological innovations, it can be difficult for the modern CIO to keep up. Are you missing something that will make a difference in...

Solving the big data challenge in tax administration

John Goodwin John Goodwin

2018-06-15

For many years, one of the biggest challenges faced in tax administration was figuring out how to capture the data needed to effectively assess and collect taxes owed to the...

Remember the human factor in the patient experience

John George John P. George

2018-06-05

Patients who come to healthcare facilities need and deserve a good experience. And, as a recent panel discussion I attended made clear, improving the patient experience demands a multi-faceted approach...

How behavioral science improves tax compliance

Gordon Smith, CBE Gordon Smith, CBE

2018-05-31

It wasn’t too long ago that most government agencies used a simple strategy to keep citizens compliant with things like paying taxes, appearing for jury duty or maintaining licenses: remind...