In 2019, we conducted in-person interviews with 152 client executives in state, provincial and local government who report the need to continue to digitize citizen services is reinforced in this ...
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Solving the big data challenge in tax administration
John Goodwin
2018-06-15 For many years, one of the biggest challenges faced in tax administration was figuring out how to capture the data needed to effectively assess and collect taxes owed to the...
Remember the human factor in the patient experience
John P. George
2018-06-05 Patients who come to healthcare facilities need and deserve a good experience. And, as a recent panel discussion I attended made clear, improving the patient experience demands a multi-faceted approach....
How behavioral science improves tax compliance
Gordon Smith, CBE
2018-05-31 It wasn’t too long ago that most government agencies used a simple strategy to keep citizens compliant with things like paying taxes, appearing for jury duty or maintaining licenses: remind...
There’s no “I” in agile implementation: why teams are key
Melissa Boudreault
2018-01-10 To achieve agile success, prioritize building the right team before defining the work to be done To be fair, there are plenty of i’s in agile: innovation, intelligence (human and...
Industry’s vital role in building strong workforces and communities
Aaron Mathes
2017-10-18 Building economically strong and vibrant communities is a complex task that requires both civic and corporate leaders to join forces, with each serving as bridge builders for growth and opportunity.
