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John George
John P. George

Remember the human factor in the patient experience


Patients who come to healthcare facilities need and deserve a good experience. And, as a recent panel discussion I attended made clear, improving the patient experience demands a multi-faceted approach...

Kim Radefeld
Kim Radefeld

Doing digital right for consumer healthcare products


Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like...