John George
John P. George

Remember the human factor in the patient experience

2018-06-05

Patients who come to healthcare facilities need and deserve a good experience. And, as a recent panel discussion I attended made clear, improving the patient experience demands a multi-faceted approach...

Kim Radefeld
Kim Radefeld

Doing digital right for consumer healthcare products

2018-05-16

Digital connectedness dominates the customer experience. As digital customers, we use devices, functioning in a myriad of ways to research, shop and purchase basic necessities, including consumer healthcare products like...