In our All Things Payments fireside chat, Gareth Lodge, Celent’s Principal Analyst for payments, takes a deep dive into pressing industry topics with CGI All Payments clients.

In this latest conversation, Matt Loos, Managing Director at Scotiabank, shares how the bank is advancing its payments modernization strategy with a clear client-first mindset. He discusses what makes a strong technology partner, highlighting the importance of trust, resiliency, flexibility, and long-term investment, and why collaboration is essential in an industry defined by connectivity and constant change.

What makes a good partner?

Matt explains that in payments, partnership extends beyond a traditional vendor relationship. With payments forming the backbone of daily economic activity, technology partners must deliver stability and resiliency as table stakes, while also demonstrating long-term commitment and shared investment in innovation. As new payment types emerge and expectations evolve, flexibility and alignment become critical to sustaining progress and delivering consistent client value.

What drove Scotiabank’s decision to modernize and what benefits are you seeking to achieve?

The conversation turns to Scotiabank’s decision to modernize and consolidate its payments infrastructure across Canada, the U.S., Mexico, Latin America, and the Caribbean. Moving to a modern, ISO-native platform supports the bank’s global transaction banking ambitions by enabling consistent, cross-border capabilities and enhancing the overall client experience.

At the center of this strategy is client primacy. Modernization isn’t simply about replacing legacy systems. It’s about creating a unified, channel-agnostic experience that enables clients to interact seamlessly across currencies and geographies. By investing in 24/7 processing and modern architecture, Scotiabank aims to strengthen resiliency, reduce operational risk, and support long-term growth.

What benefits will come from ISO 20022 migration?

ISO 20022 is positioned not just as a new payment format, but as a foundation for transformation. Richer, structured data enhances straight-through processing, improves compliance and screening, and enables greater automation across the payments life cycle.

For clients, improved data quality and accessibility create opportunities for better forecasting, enhanced transparency, and more proactive treasury management. Combined with advances in analytics and artificial intelligence, ISO 20022 provides a foundation for smarter decision-making and deeper insights.

What’s next on the payments horizon for Scotiabank?

Looking ahead, the discussion explores instant payments, tokenization, stablecoins, and other emerging digital value models. While the future of payments continues to evolve, Scotiabank is focused on building a flexible, future-ready ecosystem that can adapt as technologies, regulations, and client expectations change.

Together, the conversation highlights how modernization and data-driven innovation are reshaping the payments landscape and preparing institutions for what comes next.

Learn more about CGI’s payments work and CGI All Payments.

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