Deliver faster, more convenient customer experiences

OMNI360 Self‑Service helps organizations streamline customer arrivals, automate communication and improve wayfinding through a simple, digital-first experience.

Customers can securely authenticate, access appointment information and check in independently using a kiosk or mobile device. With fast ID-based check-in and mobile queueing capabilities, organizations can reduce wait times, improve service flow and create a more seamless customer journey.

Designed for flexibility, OMNI360 Self-Service is widely used in social and healthcare services and can be adapted to support a variety of industries and service environments.

health benefits
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Benefits that improve the customer experience

  • Simplify and automate customer check-in
  • Improve customer convenience and service accessibility
  • Reduce queues and administrative workload
  • Enable mobile and kiosk-based self-service
  • Adapt workflows to your organization’s needs

Up to 100% of daily check ins can be completed through the self service solution.

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From arrival to consultation: Faster, simpler, more efficient

OMNI360 Self-Service helps customers navigate the check-in process independently and efficiently. The kiosk can manage the full check‑in process and related guidance, helping reduce wait times and improve service flow, even during peak periods.

Integrated map feature: Guides customers to the correct location during check-in and provides clear instructions while they wait to be called.

Waiting area information screens: Displays outside consultation rooms allow professionals to call customers so they can proceed directly to the correct location.

Queue-number-based calling: helps protect privacy and customer identity.

Patient wristbands: Prints wristbands during check-in for day surgery and other healthcare environments. A linear barcode contains patient identification details to support accurate and efficient care processes.

Enhance customer experience while streamlining operations

  • Improve customer satisfaction through faster, more convenient self-service
  • Reduce administrative workload through customer self-check-in
  • Scale the solution as your organization's needs evolve
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Learn more about how OMNI360 Self-Service can help you securely streamline the customer experience across your organization