Health administrative systems support

Improving efficiency and reducing costs through transformation

Many health delivery organizations seek to reduce costs by improving back-office performance. They also seek quick and reliable ways to improve their IT capabilities for greater operational efficiency and flexibility to meet changing regulatory requirements.

CGI partners with health systems to support their back-office and IT needs with configurable solutions that leverage proven technology, flexible IT and business process services, and shared services models.

  • ERP and supply chain management – CGI helps transform health system enterprise resource planning, supply chain and other back-office functions through modern technology, such as SAP and Oracle. Our solutions improve health enterprise sourcing, contract management, e-requisitioning, logistics, general accounting, accounts payable, capital projects, asset accounting, funds and grants management.
  • Full-service IT – Hospitals value CGI as a trusted provider of IT services⎯from strategy and planning, to infrastructure, database and application management and business process outsourcing. We deliver these services using proven tools, agile frameworks and quality processes. Our ISO 9001-certified operations apply the CGI Management Foundation to guide the management of CGI and our stakeholder relationships. This results in CGI's outstanding on-time, on-budget delivery track record, as well as high ratings (9.4/10) for client loyalty, denoting our clients' intent to continue to use and recommend CGI's services to others.
  • Shared services – Achieving economies of scale can be challenging for individual health systems. CGI helps clients combine their efforts with other organizations to generate significant savings, such as through bulk sourcing and affordable access to hosted IT services. These collaborative approaches represent a major shift in how hospitals can manage back-office functions, allowing them to redirect savings to patient-centered and other priority initiatives.
  • Change management – Complex business transformations require effective change management, strong governance and good data to be successful. CGI helps health organizations define common business processes and map those processes to proven solutions.

Experience and expertise

  • CGI helped deliver a common integrated back-office technology solution for Plexxus, a not-for-profit shared-service organization supporting 11 member hospitals
  • CGI and McKesson UK are preferred suppliers of fully managed payroll services to the Department of Health's Arm's Length Bodies
  • We support 200 critical systems for provinces across Canada, including Alberta Health and the British Columbia Ministry of Health
  • CGI partners with the Centers for Medicare & Medicaid Services to enhance systems handling complex data and transactions shared by government agencies, plan providers and pharmacies.