Financial consumer survey
FinTech disruption in financial services
Today’s banks are facing an unprecedented number of challenges, including a powerful new force—financial technology (FinTech) firms. These innovative companies are striving to take a share of bank customers, products and revenues. While there has been much discussion on how FinTechs are reshaping the banking industry, CGI set out to inject the voice of the consumers into the FinTech disruption equation.
In our 2016 consumer survey, “FinTech Disruption in Financial Services,” CGI surveyed 1,670 consumers across the U.S., Canada, the UK, France, Germany, Sweden, Singapore and Australia. We examined 12 leading FinTech-driven service concepts, including digital identity protection, aggregated personal financial management, mobile payments, personalized digital experience, and more.
Get the survey results today and learn about the value today’s consumers place on a wide range of banking services, their market awareness of those services and purchase impediments, as well as their provider preferences for value-added digital services.