True digital transformation is taking place across the industry. However, our research suggests that, while banks are transforming, there is opportunity to better align with customer expectations.
Capital market firms always have been more mature in their use of data and technology than their retail and corporate banking cousins, and the results of the CGI Client Global...
As banks continue to invest in digitalization to address fast-evolving competitive pressures, the best path forward is not always clear. Fortunately, however, for today’s financial institutions seeking the fast track...
In this first blog, I cover why default management is a great place to begin a digital transformation journey, and in a follow-up blog, I’ll share key issues and challenges...
We are in the early days of the emerging open banking ecosystem, enabled by open API technology and accelerated by regulators, as seen with PSD2 in Europe. Because there is...
Things have been looking up in many banking markets, with stabilizing economic conditions and record profits reported by numerous banks. However, CGI’s 2017 Global Financial Consumer Survey results reveal the...
Despite the market hype that FinTechs and other non-banks are encroaching on the market share of banks, this is not the case within the corporate and transaction banking market. There...
The world is moving to instant everything. In the payments arena, this means that the old world of multi-day or multi-intraday payment clearing is disappearing forever. This is great news...
Every year at CGI, we conduct research on the services banks offer their customers - whether consumers or corporates - comparing the customer’s perspective with that of the bank’s. This...
This CGI blog post discusses satisfaction trends for corporate clients and the opportunities for reversing those trends based on CGI research.
