In this first blog, I cover why default management is a great place to begin a digital transformation journey, and in a follow-up blog, I’ll share key issues and challenges...
We are in the early days of the emerging open banking ecosystem, enabled by open API technology and accelerated by regulators, as seen with PSD2 in Europe. Because there is...
Things have been looking up in many banking markets, with stabilizing economic conditions and record profits reported by numerous banks. However, CGI’s 2017 Global Financial Consumer Survey results reveal the...
In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives....
Despite the market hype that FinTechs and other non-banks are encroaching on the market share of banks, this is not the case within the corporate and transaction banking market. There...

The growing impact of intelligent automation in trade finance

Kittredge Carswell Kittredge Carswell

2017-10-10 Banks engaged in trade finance today are entering an incredibly exciting period of digital revitalization—a true turning point in their productivity and efficiency. Technologies such as intelligent data capture, predictive...

Insurers’ top trends and priorities: A look at CGI’s 2017 Voice of Our Clients findings (part 1)

Paul Wishman Paul Wishman

2017-07-31 Every year, CGI meets in-person with clients across the globe to get a pulse on their top trends and priorities to understand their challenges and opportunities, especially as the urgency...

Adopting instant payments doesn’t have to disrupt everything

Jerry Norton Jerry Norton

2017-06-30 The world is moving to instant everything. In the payments arena, this means that the old world of multi-day or multi-intraday payment clearing is disappearing forever. This is great news...

CGI-sponsored research covers key trends in adopting instant payments

Jerry Norton Jerry Norton

2017-06-19 Every year at CGI, we conduct research on the services banks offer their customers - whether consumers or corporates - comparing the customer’s perspective with that of the bank’s. This...

Opportunities for driving client satisfaction in transaction banking

financial services practice CGI’s Financial Services Practice

2017-04-26 Over the past year, transaction banks have faced declining client satisfaction rates, largely as a result of changing market dynamics, including digitalization and its impact on client expectations. Leading banks...