In my previous blog , I introduced findings from in-person interviews CGI held in 2017 with more than 1,300 client executives across 17 countries, including insurance business and IT executives....
Despite the market hype that FinTechs and other non-banks are encroaching on the market share of banks, this is not the case within the corporate and transaction banking market. There...
Banks engaged in trade finance today are entering an incredibly exciting period of digital revitalization—a true turning point in their productivity and efficiency. Technologies such as intelligent data capture, predictive...
Every year, CGI meets in-person with clients across the globe to get a pulse on their top trends and priorities to understand their challenges and opportunities, especially as the urgency...
The world is moving to instant everything. In the payments arena, this means that the old world of multi-day or multi-intraday payment clearing is disappearing forever. This is great news...

CGI-sponsored research covers key trends in adopting instant payments

Jerry Norton Jerry Norton

2017-06-19 Every year at CGI, we conduct research on the services banks offer their customers - whether consumers or corporates - comparing the customer’s perspective with that of the bank’s. This...

Opportunities for driving client satisfaction in transaction banking

financial services practice CGI’s Financial Services Practice

2017-04-26 Over the past year, transaction banks have faced declining client satisfaction rates, largely as a result of changing market dynamics, including digitalization and its impact on client expectations. Leading banks...

The true value of customer-centric default management

Steve Crowell Steve Crowell

2017-04-07 Bill collecting is as old as business itself. Debtor prisons are gone, thankfully, but sometimes it seems like the basic dynamics of debt collection have not changed much since Victorian...

Making instant payments pay

Jerry Norton Jerry Norton

2017-03-17 In the UK, instant payments went live on May 27, 2008, some nine years ago. As a service brought about by regulation and the government’s desire to improve the efficiency...

Protecting the bank in a digital world

Chris Collins Chris Collins

2017-02-22 Today's digital world of multi-dimensional, organized criminal threats ruthlessly exposes the weak points in any financial institutions anti-financial crime (AFC) defences. Criminals are long gone usually before you even realize...