2024-06-24 The generative artificial intelligence (gen AI) hype machine has expanded across most industries, no less in banking and financial services. While generative AI can certainly assist with improving internal productivity and managing copious amounts of internal policies, procedures and client/employee...
2024-04-10 Financial institutions constantly grapple with how to simplify their onboarding process without compromising compliance and risk management principles. Significant profit and improved reputational opportunities can arise from reducing the complexity and resource/process-intensive nature of onboarding. CGI’s experience with global financial...
2024-02-23 For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionizing the industry with advancements in machine learning, predictive analytics, and natural language processing...
2023-09-15 With the arrival and continuous evolution of large language models, however, such as OpenAI's ChatGPT, Google's Bard, Anthropic Claude, and Meta's LLaMA, and their impressive capabilities, these technologies have gained significant attention in service organizations worldwide. In response, conversations about...
2023-06-22 In the last 30 years, technology has become an integral and inseparable part of the business ecosystem, but measuring the return on investment for much of the spending has become nearly impossible. For Chief Financial Officers (CFOs), the game may...
2021-06-01 This CGI blog post discusses three key motives driving sustainability in finance.
2021-04-28 This CGI blog post discusses making sustainability a differentiator in global trade finance.
2021-04-09 This CGI blog post discusses the ongoing work of retail banks in digitizing their business models.
2020-09-28 Things are getting better for banks’ clients – well, at least for some of them. Unemployment in August dropped to 8.4 percent in the U.S., down from a pandemic-driven high of 14.7 percent in April. This is good news, and...