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father looks at computer screen with son preventing collections during hardship times
father looks at computer screen with son preventing collections during hardship times

The COVID Recovery’s Uncertain Path and the Way Forward for Banks

John Jensen John Jensen

2020-09-28 Things are getting better for banks’ clients – well, at least for some of them. Unemployment in August dropped to 8.4 percent in the U.S., down from a pandemic-driven high of 14.7 percent in April. This is good news, and...

Examining the future of retail bank branches post pandemic
Examining the future of retail bank branches post pandemic

Examining the future of retail bank branches post pandemic

Andy Schmidt Andy Schmidt

2020-09-28 This CGI blog post discusses the future of the traditional retail bank branch once the COVID 19 pandemic ends.

Embracing new ways of working in financial services
Embracing new ways of working in financial services

Embracing new ways of working in financial services

Andy Schmidt Andy Schmidt

2020-04-17 Although the approaches to dealing with the COVID-19 pandemic vary by country, as governments and businesses come to grips with it, one thing is imperative: we will get through this.
 
 The question is how, when disruptions in day-to-day life and...

Data monetization in banking: Driving customer centricity and business value
Data monetization in banking: Driving customer centricity and business value

Data monetization in banking: Driving customer centricity and business value

Andy Schmidt Andy Schmidt

2020-01-16 When it comes to understanding customers, compliance data typically is the best source of information because this type of data tracks everything a customer does within a financial institution—from making a payment, to executing a trade, to applying for a...

Digital sophistication in banking
Digital sophistication in banking

The road to digital sophistication in financial services

Sandeep Singh Sandeep Singh

2019-12-18 Not too long ago while attending a tech conference in Las Vegas, I struck up a conversation with my tablemate who said he worked in the financial services industry as a CDO. He got a puzzled look on his face...

auto delinquencies
auto delinquencies

Staying ahead of the curve of rising auto loan delinquencies

Jill Kathman Jill Kathman

2019-10-22 New blog by CGI's Jill Kathman. In an environment in which late and slow repayment rates for many borrowers are rising and delinquency rates for some borrowers are spiking, efficient, effective debt management solutions are more important than ever before.

Driving new revenue streams through artificial intelligence and advanced analytics
Driving new revenue streams through artificial intelligence and advanced analytics

Driving new revenue streams through artificial intelligence and advanced analytics

Andy Schmidt Andy Schmidt

2019-10-15 This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.

payments 2019
payments 2019

Payments 2019 focuses on top digital topics for U.S. banks

Andy Schmidt Andy Schmidt

2019-06-18 This CGI blog discusses key U.S. bank topics that were the focus of NACHA’s Payments 2019 event.

Having your debt collections cake and eating it, too
Having your debt collections cake and eating it, too

Having your debt collections cake and eating it, too

Philip Skinner Philip Skinner

2019-01-14 Banks, telcos, utilities and other industries striving to maintain a competitive edge face an ongoing dilemma—how to scale their debt collections capabilities and improve success rates without the lengthy traditional technology deployments and operational investment models. Not an easy thing...

Digitalizing the bank: Challenges, opportunities and strategies
Digitalizing the bank: Challenges, opportunities and strategies

Digitalizing the bank: Challenges, opportunities and strategies

Jerry Norton Jerry Norton

2018-12-18 Many believe that digitalizing the bank is all about transforming the customer journey and experience. Others think it involves primarily the back office. It’s really about both, with some product re-engineering thrown in, too.