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Tighe O'Neill

Using AI to transform payment processing and repairs

2025-02-25 In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate for transformation driven by artificial intelligence (AI). Implementing AI in...

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Neil Clarke

Predictive payments: How AI can enable new payment and cash management services

2025-02-21 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7. AI...

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Ainsley Ward

Three data must-haves in applying GenAI to payments processing

2025-02-21 A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name is often used as a “generic” or “fictional” address by...

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Philip Skinner

Boosting the ‘intelligent’ in intelligent payment routing with AI

2025-02-21 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...

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Patrick DeVilbiss

2024 CGI and BAFT Trade Technology Survey: Navigating the future of trade and technology

2024-06-26 In partnership with the Bankers Association for Finance and Trade (BAFT), CGI recently released the 2024 BAFT Trade Technology Survey findings. This annual survey, which marks its fourth iteration, is pivotal in capturing the pulse of technology advancements in the...

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Geoffrey Lash

How banks can leverage generative AI to effectively support risk and compliance functions

2024-06-24 The generative artificial intelligence (gen AI) hype machine has expanded across most industries, no less in banking and financial services. While generative AI can certainly assist with improving internal productivity and managing copious amounts of internal policies, procedures and client/employee...

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Geoffrey Lash

Commercial client onboarding as a competitive advantage

2024-04-10 Financial institutions constantly grapple with how to simplify their onboarding process without compromising compliance and risk management principles. Significant profit and improved reputational opportunities can arise from reducing the complexity and resource/process-intensive nature of onboarding. CGI’s experience with global financial...

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Eliza Lott

Financial services guardrails for AI explainability, ethics and trust

2024-02-23 For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionizing the industry with advancements in machine learning, predictive analytics, and natural language processing...

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Eliza Lott

How artificial intelligence is impacting the future of work in financial services operations

2023-09-15 With the arrival and continuous evolution of large language models, however, such as OpenAI's ChatGPT, Google's Bard, Anthropic Claude, and Meta's LLaMA, and their impressive capabilities, these technologies have gained significant attention in service organizations worldwide. In response, conversations about...