Recently, I attended the EBA Winter School in Belgium (I strongly recommend it), and as participants, we were assigned a group task to “develop a new and innovative business idea...
In partnership with the Bankers Association for Finance and Trade (BAFT), I am pleased to share findings from the 2025 CGI and BAFT trade technology survey. This...
Organizations continuously modernize, but are they modernizing for today or for the future? When faced with the pressure to keep architecture relevant, CTOs must find a way to push modernization...
Today, collections organizations cannot afford to rely on traditional methods and legacy applications alone. As portfolios grow more complex, delinquencies rise, and customer preferences change, real-time collections can be a...
Today, collections organizations cannot afford to rely on traditional methods and legacy applications alone. As portfolios grow more complex, the ability to make timely, informed decisions has become a critical...
Legacy collections software can be clunky and are typically not very user-friendly. Specific workflows that guide a process from start to finish often don’t exist, leaving collectors to rely on...
Although the path to widespread real-time payment adoption in the U.S. may be longer than initially expected, the global trajectory suggests it's only a matter of time before faster payments...
In the last 30 years, technology has become an integral and inseparable part of the business ecosystem, but measuring the return on investment for much of the spending has become...
In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate...
The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming...
