In the digital world of banking and finance, smooth payment transactions and processes are core to success. Manual payment repairs, often labor intensive and error prone, are a prime candidate...
The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming...
A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name...
For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment...
In partnership with the Bankers Association for Finance and Trade (BAFT), CGI recently released the 2024 BAFT Trade Technology Survey findings. This annual survey, which marks its fourth iteration, is...
The generative artificial intelligence (gen AI) hype machine has expanded across most industries, no less in banking and financial services. While generative AI can certainly assist with improving internal productivity...
Financial institutions constantly grapple with how to simplify their onboarding process without compromising compliance and risk management principles. Significant profit and improved reputational opportunities can arise from reducing the complexity...
For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionizing the industry with...
With the arrival and continuous evolution of large language models, however, such as OpenAI's ChatGPT, Google's Bard, Anthropic Claude, and Meta's LLaMA, and their impressive capabilities, these technologies have gained...
In the last 30 years, technology has become an integral and inseparable part of the business ecosystem, but measuring the return on investment for much of the spending has become...
