The generative artificial intelligence (gen AI) hype machine has expanded across most industries, no less in banking and financial services. While generative AI can certainly assist with improving internal productivity...
Financial institutions constantly grapple with how to simplify their onboarding process without compromising compliance and risk management principles. Significant profit and improved reputational opportunities can arise from reducing the complexity...
For centuries the financial services sector has pioneered enhanced services and engaging customer experiences (CX) through innovation. In its growing popularity, artificial intelligence (AI) is further revolutionizing the industry with...
With the arrival and continuous evolution of large language models, however, such as OpenAI's ChatGPT, Google's Bard, Anthropic Claude, and Meta's LLaMA, and their impressive capabilities, these technologies have gained...
This CGI blog post discusses three key motives driving sustainability in finance.
This CGI blog post discusses making sustainability a differentiator in global trade finance.
This CGI blog post discusses the ongoing work of retail banks in digitizing their business models.
I recall the first time I heard blockchain discussed in the context of transaction banking. It was at an event held in a converted bank vault at the National Bank...
This CGI blog post discusses the future of the traditional retail bank branch once the COVID 19 pandemic ends.
When it comes to understanding customers, compliance data typically is the best source of information because this type of data tracks everything a customer does within a financial institution—from making...
