2025-11-25 Your organization’s data is a vast estate—a living, evolving portfolio of assets, pathways and resources. Just as a well-tended estate enables prosperity and growth, this data estate becomes the foundation upon which artificial intelligence (AI) can flourish. As organizations invest...
2025-09-30 In today's fast-paced world, the gap between promises and delivery can be a source of immense frustration, whether it's a company bungling an order or a government agency mishandling crucial benefits. Complaints are not just common; they are a call...
2025-09-29 This article was originally published on Energy Central and is republished here with permission. Consider this CGI’s Voice of Our Clients results indicate that 36% of the organizations have implemented or are implementing traditional AI this year. National Grid is...
2025-06-06 As organizations increasingly integrate AI into their operations, they unlock significant opportunities to enhance efficiency, innovate, and deliver improved customer experiences. Yet, successful AI adoption also requires a careful approach to the reputational and ethical AI dimensions, particularly regarding its...
2025-06-06 As organizations integrate AI and other emerging technologies, successful adoption extends beyond internal operations. Stakeholder-focused change leadership ensures that external stakeholders, including customers, partners and investors, are actively engaged in the process. Rather than introducing AI-driven changes without input, stakeholder...
2025-06-06 AI has become a fundamental driver of business transformation, reshaping industries and redefining how organizations innovate, compete and grow. As these technologies evolve, businesses face a pivotal moment—one that requires not just technical adaptation, but a shift in how AI...
2025-02-21 The banking industry is rapidly adopting artificial intelligence (AI) to enhance the customer experience, increase operational efficiency, and gain a competitive edge. Chatbots powered by generative AI (GenAI) are becoming increasingly common, improving customer support and resolving queries 24/7. AI...
2025-02-21 A few years ago, I lived in a house in Toronto with a very common street name, Main Street. While the address was easy to remember, such a common name is often used as a “generic” or “fictional” address by...
2025-02-21 For those who have not come across the term, intelligent routing refers to a set of rules that banks use to dynamically direct payment transactions to the most appropriate payment scheme. These rules are based on the paying customer’s preferences...