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A global life sciences organization faced an overwhelming amount of unstructured content (documents) sitting in fileshares, old SharePoint sites and other sources within the API and Materials Management departments. The documents had valuable information, but they were hard to search. There was duplicative content with no lifecycle management and no easy means of structuring the conten

CGI helped refine the terms used to define the content. This involved understanding the context of the business users and their personas. It also included support for configuring Smartlogic, a taxonomy and ontology management application.

The capture and structuring of critical knowledge into a structured content source, which was then used to maintain critical knowledge about discovery, processes, and other information, brought value to the content for the client. Additionally, the structured sites allow for rapid transfer of knowledge to other organizations in the manufacturing and value chain, saving countless hours and money by speeding knowledge transfer in an effective and correct manner.